Frequently Asked Questions

Frequently Asked Questions

We know you'll have questions from time to time, so we've collected the most frequently asked questions right here.

What is Click & Collect? Click & Collect allows you to order & pay via the Zippy website, so all you have to do is collect your order from your nominated Zippy store once you are notified that your order is ready to collect. Where can I pick up order? We currently only have our Hallam branch located in Victoria where you can pick up your order. We are working with several stores in various states so once we have other click and collect locations available, we will update our checkout to represent this. How much does Click & Collect cost? There's no additional cost to ..
Practical Example 1 A customer contacted us recently asking if the Z SERIES system could be used to solve a particular problem. Once the customer had explained the situation we knew that this was a going to be a simple problem to resolve. The customer was wanting to be able to control an electric fence surrounding a nearby paddock  and at the same time control the lights in his barn without leaving his house. The customer told us that he had been given numerous quotes from other companies, but they were all way beyond what he could afford. Using the Z SERIES system we were able t..
What’s the difference between an NVR and a DVR? A network video recorder (NVR) records IP cameras that are transmitted via a network cable. These cameras connect to an NVR either by way of a network switch or router and in some cases directly to the recorder itself. In essence, NVRs record IP cameras. Digital video recorders (DVRs) are synonymous with recording analog or coax based cameras. So in short, a DVR records cameras that are connected via a coax cable. They both record cameras and offer the same similar options but they record different transmission methods. Which is easier to u..
How can I get in touch with your Customer Care Team If you need to contact us, we’re here 24 hours a day, 7 days a week. If you want to get in touch with us, just email us on contact@zippyelectricalsuppliers.com.au or you can alternatively fill out our contact form and we will get back to you within a few short hours. Online is what we do best at Zippy so we handle customer care enquiries mainly by email or social media. We don’t have a call centre, so we’re not set up for a high volume of telephone calls – however, once we’ve received your enquiry we’re always happy to give you a call i..
Q. Should a licensed installer be installing our Ducted Vacuum System? Vacuums do not need require a license for installation but you should know what you are doing. If you do not, it can end up having less suction when ducting work is completed. Q. What happens when there is less suction coming from the vacuum? First, you will need to check your filter. 90% of the time this is the reason why there is less suction and is the reason for most blockages. Give it a good clean and you should have your vacuum sucking in full power. If suction is still low, please call your installer to have..
Q. Are all your equipment Australian Approved or have a C Tick? Yes absolutely. All products are Australian Approved by Energy Safe Australia. All our all our electrical equipment has a C Tick. All certificates and documents can be viewed on our webpage in the Downloads section.   Q. Has your items been passed through Labourite testing? Do they have an EMC report? Without an EMC report, we could take pride and say that our products are Australian approved. You need an EMC report to get the Australian approval. Q. How long has your equipment been on the market? Our products ..
Q. Are your Products Covered by Warranty? Zippy Electrical Suppliers offers a minimum of 12 Month Limited Warranty on all our merchandise. If during the warranty period the purchased product proves to be defective, we will repair or replace the purchased free of charge, provided the purchaser adheres to certain return authorization procedures and to the terms and conditions of this warranty. The length of a warranty term may differ between product models. Variables that impact warranty term include damage to the product occurring after you purchase the item such as misuse or abuse, impro..
Q. How do I change my user codes? The master code user is able to change user codes at any time. User manuals provided with the alarm system at time of install explain this process. If you don't have a user manual or have lost it, you may download a user manual from this website. If you can’t find the user manual for your system, please contact us and we will provide you with the necessary manual. Q. How often will I need to change the batteries in any Wireless Motions sensors or Reed switches? Your Sensor & Reed Witch batteries will last (on average) about 5 years each. Q. Can..
Q. How does an intercom system work? In general, a residential intercom has two normal functions, (1) To page another person for short information conversations. For instance, "John you are wanted on the phone." "Okay, I'll be right there." (2) Monitoring a room to make it easier to move around the home and still be able to monitor the activities in that room. More advanced systems have become popular as a result of added features such as music distribution, door chimes, more versatility and better overall performance. Q: I have an older model intercom system. Can I replace just the mast..
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Welcome to Zippy Electrical Suppliers… Zippy Electrical Suppliers is a wholesaler and distributor based in Melbourne Australia. As a one-stop-shop for all electrical accessories online, our goal is to provide all electrical products at your doorstep at the most affordable prices while not being beaten in quality. We have an extensive range of products to source your next project. No job is to big or too small. Bosch alarm security systems, Hills security system, Video intercom, Bakerlite such as powerpoints and switches, Ducted vacuum systems from EVS, Elcop and Premier Clean, CCTV surveillance, LED lighting, conduit and fittings are just some of the products we specialize in. All our products at our online store are Australian approved so you can feel 100% confident when installing them. Starting our roots from Melbourne we deliver our products to all major Australian City’s like Sydney, Perth, Adelaide, Canberra. We ship Australia wide so there isn’t a place we cannot deliver to. Our online range of electrical products is periodically increasing and if you cannot find the product you are looking for, feel free to get in contact with our dedicated staff members who will always be happy to assist you. We invite everyone to visit zippyelectrical.com.au and view our huge selection and experience our excellent customer service.