Returns Policy

HOW DO I RETURN SOMETHING?

You have 30 Days to return items for an exchange, refund or 110% store credit

 

1. LOG INTO YOUR ACCOUNT

Return to this page. Made an order as a guest? Simply create an account with the same email address used to make your purchase.

 

2. COMPLETE THE ONLINE RETURN FORM BELOW

 

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:

 
* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:
* Product Code:
Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below:

3. CONFIRMATION

A customer service representative will contact you by email and will notify you the return details so you can send your order back to us.

 

4. HOW TO PACK AND SEND YOUR RETURN

Make sure your item is unused and with all boxes and manuals still included. We’ll need all product packaging in its original condition. Pack your return back into a box/ satchel. Seal your parcel securely. Once you have organised shipping, Tape your return label securely to your parcel. Do not cover the barcode. All you now have to do is send it back to us.

 

5. PROCESSING

Once received, we’ll process your request within 1-3 business days. We’ll email you when your return request has been completed.